Q1: What is your warranty ?
A: 12 months product warranty, but lifetime for services. Free Non-consumable components will be
provided if any performance failure occurs within 12 months caused by non-human damage.
Q2: How-to vedio provided ?
A: Yes. if required, our engineers will record a specialize how-to video for you.
Q3: Are your company a trading one or a factory?
A: Yes, we are a manufactured factory* trade (integration).15 years focusing on test instruments field. 6
years exporting experience, warmly welcome to visit our plant (factory), we also support OEM and ODM.
Q4: After an order is placed, when to deliver?
A: Generally about 25 days. If we have inventory, we can arrange shipment within 7 days. Please be aware
that our production lead times depend on specific items and item quantities.
Q5: What about the after-sales service and product’s quality?
A: 12 months warranty. After the warranty, the professional after-sale service team will provide perfect
technical support.and help customer solve problems encountered while using our product, handies
guest problems and complaints professionally and timely. Each instruments must be carried out 100%
quality examination and test when shipping and delivery goods. Product use training, each of our
product provide video training to show you how to install & operate. Engineers would be go abroad to
training, repair and others help you need.
Q6: what about the packing of equipment?
A: Covered with air bubble film before put the machine into the stanard exporting wooden case, which not
only has good shock absorption, impact resistance, heat sso has the advantag- es of nontoxic,
odorless, moisture corrosion, good transparency etc.
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